NetSuite Support Phone Menu Routing Options


Matching options for keyword " "
Option # 1.1
Basic Accounting
Option # 1.2
Order to Cash
Option # 1.3
Procure to Pay
Option # 1.4
Supply Chain
Management
Option # 1.5
Advanced Accounting & OneWorld
Option # 1.6
Manufacturing
Option # 1.7
NetSuite SRP
Option # 1.8
NetSuite Planning and
Budgeting (NSPB)
Option # 1.9
SuiteBilling
Option # 2.1
Payroll
Option # 2.2
Core HR
Option # 3.1
Sales Force
Automation
Option # 3.2
Marketing
Option # 3.3
Support Management
Option # 4.1
SiteBuilder
&
Basic WebStore
Option # 4.2
SuiteCommerce Advanced
&
Reference Implementations
Option # 4.3
SuiteCommerce Standard
Option # 4.4
NetSuite Connector
Option # 4.5
Mobile
Devices
Option # 5.1
SuiteBuilder & SuiteBundler
Option # 5.2
SuiteScript,
SuiteTalk &
SSO
Option # 5.3
SuiteFlow &
WorkFlow
Manager
Options # 5.4
SuiteAnalytics Connect (ODBC, JDBC and ADO.NET)
Option # 6
NetSuite
Performance
Option # 7.1
Account Administration
Option # 7.2
CSV Imports for ERP
Option # 7.3
CSV Imports for CRM/SFA and other data
Option # 7.4
CSV Imports for Custom Records
Option # 4.5
Mobile
Devices
Option # 9.1
NetSuite Point Of Sale (NSPOS)
Option # 9.2
SuiteCommerce InStore POS (SCIS)
Option # 0

Customer Service


1
ERP
(Enterprise Resource Planning)
2
SuitePeople
(Formerly HCM - Human Capital Management)
3
CRM
(Customer Relationship Management)
4

SuiteCommerce
5

SuiteCloud
6
NetSuite
Performance
7
Account Administration & CSV Import
8
N/A
9

Retail
0

Customer Service
1.1

Basic Accounting
1.2

Order to Cash
1.3

Procure to Pay
1.4

Supply Chain
Management
1.5

Advanced Accounting & OneWorld
1.6

Manufacturing
1.7

NetSuite SRP
1.8

NetSuite Planning and
Budgeting (NSPB)
1.9

SuiteBilling
• Auto-Generated Numbers
• Bank Transactions / Reconciliations
• Budgeting and Import
• Chart of Accounts
• Department / Class / Location
• Expense Allocation
• Expense Reporting
• Fixed Asset Management
• Journal Entries
• Memorized Transactions
• NetSuite Financial Planning (Adaptive)
• Reports, Searches, Dashboards & KPIs - Basic Accounting
• Time Tracking
• NetSuite Analytics Warehouse (NSAW)
• Bank Feeds SuiteApp
• Auto Bank Statement Import (ABSI)
• Bank Statement Parsers SuiteApp
• Localization Bundles - Basic Accounting
• Non-Profit SuiteApps
• Autocharge Credit Card Bundle
• CSV Imports - Order to Cash
• Chargeback Workflow
• Credit Card Sales Processing
• Customer Payments / Deposits / EFT
• Customer Records
• Customer Return Authorization / Credit Memo / Refund
• Customer Statement and Finance Charges
• Dunning Letters
• Electronic Invoicing
• Electronic Payments - Customer (Accounts Receivable)
• Invoicing / Billing
• Payment Gateway Bundle
• Reports, Searches, Dashboards & KPIs - Order to Cash
• Sales Order Processing
• SuiteSolutions - Order to Cash
• NetSuite Analytics Warehouse (NSAW)
• Localization Bundles - Order To Cash
• 3 Way Matching
• Advanced Procurement (Requisition, Purchase Contract, RFQ, Blanket PO)
• Advanced Receiving
• CSV Imports - Procure to Pay
• Electronic Payments - Vendor (Accounts Payable)
• NSPB (NetSuite Planning and Budgeting)
• Purchase Order
• Reports, Searches, Dashboards & KPIs - Procure to Pay
• SuiteSolutions - Procure to Pay
• Vendor Bill Approval Workflow
• Vendor Bill Payments (including other Payment Integrations)
• Vendor Bill Variance
• Vendor Bills
• Vendor Records
• Vendor Return Authorization / Credit
• NetSuite Analytics Warehouse (NSAW)
• Localization Bundles - Procure To Pay
• SuiteApprovals
• Accounting Setup / Preferences - Supply Chain Management
• Bar Coding and Item Labels
• Bin Management / Advanced Bin / Numbered Inventory Management
• Demand Planning - Inventory Item Records
• Drop Shipments & Special Orders
• Gift Certificates
• Inventory Adjustment / Transfers / Reallocation / Distribution
• Inventory Counting
• Inventory Item Costing and COGS Calculation
• Item Records
• Landed Cost
• Multiple Location Inventory (MLI)
• Multiple Units of Measure
• Price Lists
• Reorder Points & Advanced Inventory
• Report Snapshots
• Reports, Searches, Dashboards & KPIs - Inventory
• Shipping Items / Shipping Integration (UPS / FedEx / USPS)
• Fulfillment / Pick, Pack & Ship
• Work Orders
• NetSuite Analytics Warehouse (NSAW)
• Advanced Order Management (ALA, Store Pickup, Fulfillment Request)
• CSV Imports - Supply Chain Management
• Inventory Item Standard Costing and Variances
• SuiteSolutions - Supply Chain Management
• Supply Allocation/Commitment
• Item Receipt/Inbound Shipment/Ownership Transfer
• Warehouse and Distribution Managed Bundles
• Localization Bundles - Supply Chain Management
• EDI, Ship Manifest and Shipping Carrier Integration
• WMS Inventory Sync
• Task Records Management
• Accounting Periods
• Amortization
• Commissions
• Financial Reports
• Intercompany Transactions
• Multi-Book Accounting
• Multi-Currency
• Revenue Management
• Sales / Purchase Tax
• Software - SWV / SWE
• Subsidiary Management
• Tax - Bundles
• Tax Integrations
• NetSuite Analytics Warehouse (NSAW)
• Localization Bundles - Advanced Accounting
• Accounting Setup / Preference - Manufacturing
• Assembly Builds / Unbuilds
• Assembly Item Costing and COGS Calculation
• Assembly Item Records
• BOM / Component Where Used Inquiry
• Demand Planning - Assembly Item Records
• Manufacturing WIP, Routing and Scheduling
• Reports, Searches, Dashboards & KPIs - Manufacturing
• Manufacturing Setup & Planning
• NetSuite Analytics Warehouse (NSAW)
• Work Orders
• Advanced Manufacturing - Capacity Planning and Release Work Order
• Advanced Manufacturing - Tablet Data Entry and Data Scanner
• Assembly Item Standard Costing and Variances
• CSV Imports - Manufacturing
• Localization Bundles - Manufacturing
• Advanced Project profitability / Project profitability report
• Charge Based Billing
• Job / Project Management
• Job Costing and Project Budgeting
• Post time / Journal entry
• • Project Billing
• Project CSV Import
• Project Expense report
• Project Reports / Saved search
• Project Time tracking
• Project role permission
• Project task
• Project-related Performance issue
• Project-related Sales Order / Invoice
• Resource Allocation Chart/Grid
• Resource Allocations
• NSPB Sync or Saved Searches
• Login or Connection
• Integration Jobs
• Drill-through
• Financial Statements
• Web Forms or Dashboards
• Smart View
• Performance
• User Admin/Welcome Letter
• Installation
• Other
• Accounting Setup / Preferences
• Add-on Bundles
• Billing Accounts
• Billing Operations
• Billing Transactions
• Recurring Billing
• Reports, Searches, Dashboard
• Subscription Change Orders
• Subscription Plans / Price Books / Price Plans
• Subscriptions
• SuiteBilling : Revenue Recognition
• SuiteBilling : Tax
• Usage / Charges
• CSV Imports - SuiteBilling
2.1

Payroll
2.2

CoreHR
• Check & Voucher Printing
• Contact and Company Information Update
• Direct Deposit
• Employee / HR Change History Report
• Employee Management
• Employee & Partner Commissions
• Non-US Paycheck Journal
• Payroll Adjustments
• Payroll Funding Reconciliations
• Payroll Item Mapping / Tax Calculations
• Payroll Liability Checks
• Payroll Reversals
• Payroll Setup
• Payroll Transactions
• Quarterly / Yearly Tax Filings
• Reports, Searches, Dashboards & KPIs
• Advanced Employee Permissions
• Benefits Tracking
• Compensation Tracking
• Effective Dating
• Employee Directory and Org Browser
• Employee Files and Information
• Government Issued Ids
• Health and Safety
• Jobs Management
• Onboarding Checklist
• Performance Management
• Reports and Searches
• Termination Tracking
3.1

Sales Force
Automation
3.2

Marketing
3.3

Support Management
• Activities (Tasks, Events, Phone Calls)
• Calendar
• Last Sales Activity (LSA bundle)
• NetSuite Connector for SalesForce
• Opportunities & Estimates
• Partners and Advanced Partners
• Record Management (Contacts, Leads)
• Reports, Searches, Dashboards & KPIs
• Sales Forecasting
• Setting Up SFA
• Transaction Timeline
• Campaigns
• Document Templates
• Duplicate Detection / Merge
• Mail Merge
• Marketing Setup
• Online Customer Forms
• Promotion Codes / Advanced Promotions
• Reports, Searches, Dashboards & KPIs
• Case Management
• Issue Management
• Knowledge Base
• Reports, Searches, Dashboards & KPIs - Support Management
4.1
SiteBuilder
&
Basic WebStore
4.2
SuiteCommerce Advanced
&
Reference Implementations
4.3
SuiteCommerce Standard
4.4
NetSuite Connector
4.5
Mobile Devices
• Domains Setup
• External Catalog Site - WSDK / Ignite
• Login and Registration Page
• Payment Processing
• SCO (Scriptable checkout)
• SEO
• SSP / SS (SuiteScript Server Pages, Services)
• Single Sign-On
• Site Builder Extensnsions & Reference Checkout
• Site Builder Extensions & Reference My Account
• Standard Shopping Cart / Checkout
• Themes, Item/Category Layouts, Items/Category Templates
• Upsell / Related / Correlated Items
• Web Store Analytics
• Web Store Email Templates
• Web Store Items & Downloadable Files
• Web Store Reports
• Web Store Search
• Web Store Settings
• Checkout Pages
• Commerce Categories
• • Content Delivery Service (CDS)
• Developer Tools
• Domain Setup
• Extensions & Extensibility API
• Extensions Management
• Login and Registration Pages
• Merchandizing Zone
• My Account Pages
• Payment Processing
• Pick-Up In Store
• Product Reviews
• Promotions and SuitePromotions
• Quotes (Request, Add to)
• Reference My Account
• Reference ShopFlow (Shopping Pages)
• SEO
• SSP / SS (SuiteScript Server Pages, Services)
• Shipping and Multi-Ship To
• Shopping and Cart Pages
• Single Sign-On
• Site Management Tools
• Themes and Style Guide
• Upsell / Related / Correlated Items
• Web Store Analytics
• Web Store Email Templates
• Web Store Search
• Web Store Settings and Configuration
• Webstore Items
• Checkout Pages
• Commerce Categories
• Developer Tools
• Domains Setup
• Extensions Management
• Extensions and Extensibility API
• Login and Registration Pages
• Merchandizing Zone
• My Account Pages
• Pick-Up In Store
• Product Reviews
• Promotions and SuitePromotions
• Quotes (Request, Add to)
• SEO
• SSP / SS (SuiteScript Server Pages, Services)
• Shipping and Multi-Ship To
• Shopping and Cart Pages
• Single Sign-On
• Site Management Tools
• Themes and Style Guide
• Upsell / Related / Correlated Items
• Web Store Analytics
• Web Store Email Templates
• Web Store Items
• Web Store Search
• Web Store Settings and Configuration
• Saved Search Export
• Token Based Authentication Bundle
• Item Field Bundle
• NetSuite Bundle
• Purchase Order Receipt Sync
• Transfer Order Fulfillment Sync
• Transfer Order Receipt Sync
• Connection Issues
• Web Services Performance
• Transfer Order Sync
• Settlement Report Sync
• Return Authorization Sync
• Item Receipt Sync
• Credit Memo Sync
• Cash Refund Sync
• Purchase Order Sync
• Product Sync
• Order Sync
• Inventory Adjustment
• Fulfillment Sync
• Customer Sync
• Customer Payment
• Customer Deposit Sync
• Android Application
• iPhone Application
• Tablet/Other Devices
5.1

SuiteBuilder & SuiteBundler
5.2
SuiteScript,
SuiteTalk &
SSO
5.3

SuiteFlow
5.4

SuiteAnalytics Connect (ODBC, JDBC and ADO.NET)
• Custom Centers
• Custom Fields
• Custom Forms
• Custom Lists
• Custom Records
• Custom Tabs
• Custom Transaction Form Layouts
• Customer Surveys
• SuiteBundler
• Legacy Features
• Plug-ins
• Reports, Searches, Dashboards & KPIs
• Single Sign On/SAML SSO
• SuiteCloud Developer Framework
• SuiteCloud Developer Framework - CLI
• SuiteCloud IDE
• SuiteScript - Bundle Installation Scripts
• SuiteScript - Client side scripts
• SuiteScript - Mass Update Scripts
• SuiteScript - Portlets
• SuiteScript - Scheduled Scripts
• SuiteScript - Suitelets
• SuiteScript - User Event Scripts
• SuiteScript - Workflow Action Scripts
• SuiteScript 2.0 - Bundle Installation Scripts
• SuiteScript 2.0 - Client side scripts
• SuiteScript 2.0 - Map/Reduce Scripts
• SuiteScript 2.0 - Mass Update Scripts
• SuiteScript 2.0 - Modules
• SuiteScript 2.0 - Portlet Scripts
• SuiteScript 2.0 - RESTlets
• SuiteScript 2.0 - Scheduled Scripts
• SuiteScript 2.0 - Suitelets
• SuiteScript 2.0 - User Event Scripts
• SuiteScript 2.0 - Workflow Action Scripts
• SuiteScript Performance Monitor
• SuiteScript – RESTlets
• SuiteTalk
• Oracle Content & Experience (OCE)
• NetSuite-Oracle Content Management Integration (NSCM)
• User Interface (UI) Performance (Multiple Record)
• Database Performance
• CSV Import Performance
• Load Testing
• Application Performance Management (APM)
7.1

Account Administration
7.2

CSV Imports for ERP / Payroll Data
7.3

CSV Imports for CRM/SFA and other data
7.4

CSV Imports for Custom Records
• Database Management: Maintenance
• Database Management: Maintenance Notification
• Database Management: Restore/Backup
• Database Management: Status page downtime
• Database Management: Service Tier Upgrade
• Email Infrastructure
• Full CSV Export
• Outlook Integration
• Release: Release Preview
• Release: Upgrade Schedule
• Roles & Permissions
• Sandbox: Sandbox Provisioning
• Sandbox: Sandbox Refresh
• Security
• Two-Factor Authentication (FOB)
• Oracle Content & Experience (OCE)
• Customer Scheduled Maintenance
• Account Access: Reset Login Password
• NetSuite-Oracle Content Management Integration (NSCM)
• Mobile Devices is now under option 4.5
9.1
NetSuite Point Of Sale
9.2
SuiteCommerce InStore
• Transactions/Entities/Items
• Reports/Receipts/Barcodes
• Replication Service
• Performance/Database
• 3rd Party Application
• Hardware
• Server Access Configuration and Maintenance
• NSPOS Bundle
• PC/Register
• Retail Anywhere Enterprise (RAE)
• Custom Records and Fields
• Customer Profile
• Entities
• Fallback
• General Question
• Hardware
• Installation and Configuration
• Items
• Login Access
• Mobile Certificates
• Payment Processing
• Performance
• Receipts
• Saved Searches and Reports
• Transactions
• Account Provisioning
• Administrator Reassignment
• Credit Card Security Waiver
• Fax Integration
• General Inquiries
• Login/Password
• Mass Delete
• Mass Update
• Multi-Language
• SuiteAnswers
• TAPI / Telephony